IOM SUPPORTS GOVERNMENT TO IMPROVE ATTENTION TO SALVADORANS ABROAD


Date Publish: 
Tuesday, January 19, 2016

The International Organization for Migration (IOM) officially handed over equipment to the Ministry of Foreign Affairs of El Salvador, to strengthen its call centre in order to assist approximately 267,000 people located abroad.

The official event was led by the Deputy Chancellor for Salvadorans Abroad, Liduvina Magarin, and IOM’s Chief of Mission for El Salvador, Guatemala and Honduras, Jorge Peraza Breedy.

The donation, amounting to nearly USD $ 14,000.00, strengthens the call centre with software licenses, computers, headsets, office equipment and training to the operators on migrant rights. This is part of the project Comprehensive Assistance to Unaccompanied Migrant Children and Families Returning to the Northern Triangle of Central America, implemented by IOM with funding from the United States Agency for International Development (USAID).

With this donation, it’s expected to expand registration and assistance to cases of human rights violations, provide information on the risks of irregular migration, and on reintegration programs, as well as quality control of services provided in Salvadoran embassies and consulates.

According to Foreign Ministry, in 2015, a total of 267.694 calls were received out of which 118.361 were cases of humanitarian aid and 138.676 for consular services. Most of these calls were from the United States.

The numbers for this call centre are 2231-2950 for individuals living in El Salvador, 1-888-30-111-30 for people in the United States, and 01-800-747-6117 for Mexico.

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For more attention, please contact Alba Miriam Amaya at aamaya@iom.int